Cultural
building blocks make strong foundations
This article looks at HR’s responsibility in facilitating and developing
a more culturally diverse workforce and the real add-value a mix of
culture and experience can give an organisation. Full story...Brain
drain or brain gain
Australian businesses have talked about the brain drain for some time.
But maybe it’s time they looked at the big picture. The brain drain
is a by-product of globalisation, and for Australian business to compete
and survive, they need to run with the brain drain game: open up your
business and get your workers globalised. Full story...Financial
recruitment has changed - but have you done your homework?
Financial recruitment changed during the introduction of the GST:
e-commerce recruitment was placed on the back burner, while many
organisations focused on GST- related skills. But e-commerce is
now back with a vengeance and the demand for GST skills is in decline.
This article takes a look at the issues affecting financial recruitment
and asks where the industry is headed. Full
Story...Who's
psyching who out?
Psychological/psychometric testing is an important tool in the selection
of new staff and the promotion and development of existing staff.
It has its critics though, and has been the cause of many a heated
argument among academics, employer groups and unions. Full Story... I just called
to say…
We all have to deal with lengthy call centre queues and surly operators
from time to time, whether paying the electricity bill or transferring
funds to secure that windfall on the ASX.
Call centre operators, however, have one of the most demanding and
stressful jobs imaginable. Maintaining their professionalism in
situations that can often become personal, hostile or just mind-numbing
is a skill from which many other workers would benefit. Full story...
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